App

Can I Still Use a Key to Open My Door?

Yes, everything on the outside of the door remains unchanged. And you can still use the key.

LAAS Smart Lock installs on the inside and turns the existing lock mechanism.

Is my lock compatible with the LAAS Smart lock?

Check compatibility here( link to compatibility under product)

If you're in doubt, send us some pictures of your lock, and we will get back to you as soon as we can with a compatibility check or what we can do to support your door.
compability@laas.me
And remember, you got 100 days to get a full refund if it doesn't work out.

Can I reset my lock to factory settings?

No, there is no reset button on the LAAS Smart lock.
All LAAS Locks are updated through the app when new software is available.

Can I access my lock from a different mobile device?

Yes, either share access to the device from your current device.
Or access your account from a new/additional device, download the LAAS App, and sign.
It is possible to have multiple devices to the same account.

I lost my phone with guest access; can I open the door?

If you haven't created a profile and password, there is no way to recreate it.
Check if you still got the invitation from the owner; it might still be valid.
Or contact the owner of the lock for a new invite link.

What Phones Are Compatible?

LAAS is compatible with iPhone 5s and newer running iOS 10 or greater
Android phones equipped with Bluetooth 4.0 and running Android Lollipop 5.1 and newer

Can I buy a pre-owned LAAS Smart Lock?

Yes, but make sure the previous owner removed the lock from their account.
It is not possible to install a lock tied to another account.

Or have them transfer the ownership in the app, as described below.

How do I transfer ownership of the lock?

If you move or move the lock:

Share your home with the new owner; it is only possible to share all locks in a home.

Upgrade the new user to an owner, press their name and choose to make owner.

Delete the location from your app.

If you wish to move or sell only one lock in a location, delete the lock from your account using the three dots by the locks icon.

After that, the new owner can reinstall the lock by scanning the QR code.

How do I open my door if my phone is lost or stolen?

Borrow a phone, download the LAAS app, and log in to your account.

Multiple users to the lock:

Ask another user to send an invite to a borrowed phone.

If you have a gateway, ask another user to unlock the door remotely for you.

Key: as LAAS is a retrofit lock, the original lock and keys still work.

Can I control my lock remotely?

Yes! add a phone gateway to stay connected 24/7

Any iPhone from 5s and newer works as a gateway; it can be an old phone with a broken screen and a bad battery without a sim card.

As it's connected to Wi-Fi, it works as a gateway providing the lock with Bluetooth internet.

1 Download the LAAS app to the phone

2 Grant the gateway phone access to your home or sign in to your existing account.

Set the phone never to lock the screen:

settings /

display & Brightness

Leave the phone with the LAAS app open and connected to a charger within a range from the lock.

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iPhone 8 and newer provides the lock with a Bluetooth 5.0 connection; it upgrades the range from about 50 to 200 meters in the open air compared to Bluetooth 4 in iPhone 5s-8.

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How do I disable access if my phone is stolen or lost?

A stolen phone needs to be unlocked to use the app.

And by auto- unlock activated, the perpetrator needs to know where you live.

If you want to make it even safer, sign in to your account from another device and change the password.

If you have guest access, ask the owner of the lock to delete you from home.